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Shipping & Returns Policy

This Shipping & Returns Policy applies to all merchandise purchased through artist pages on Soundfiti.

1. GENERAL OVERVIEW

Soundfiti allows artists to sell merchandise directly to fans.
Merchandise may be fulfilled by Soundfiti or fulfilled by the artist, as clearly indicated on the artist’s page.

Fulfillment responsibility determines shipping timelines, handling, and returns.

 

2. SHIPPING POLICY

2.1 Shipping Responsibility

a) Soundfiti-Fulfilled Merchandise

  • Soundfiti handles packaging, shipping, and delivery.

  • Shipping fees (if any) are displayed at checkout.

  • Delivery timelines are estimates and may vary based on location.

b) Artist-Fulfilled Merchandise

  • The artist is responsible for packaging, shipping, and delivery.

  • Shipping timelines and courier details are determined by the artist and stated on the artist page.

 

2.2 Shipping Locations

  • Shipping is available within Kenya and may extend to selected international locations depending on the artist.

  • International orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.

 

2.3 Delivery Delays

Soundfiti is not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Customs clearance

  • Incorrect shipping details provided by the buyer

 

3. RETURNS & EXCHANGES

3.1 General Rule

  • Merchandise returns and exchanges depend on the artist’s stated return policy.

  • Not all items are eligible for return.

 

3.2 Eligible Returns

Returns may be accepted if:

  • The item received is defective or damaged.

  • The wrong item or size was delivered.

  • The issue is reported within 7 days of delivery.

Proof (photos or videos) may be required.

 

3.3 Non-Returnable Items

The following items are not eligible for return or exchange unless defective:

  • Limited edition or custom-made merchandise

  • Items marked “final sale”

  • Used or washed items

 

3.4 Return Process

a) Soundfiti-Fulfilled Merchandise

  • Contact Soundfiti support within 7 days of delivery.

  • Approved returns will be processed according to the specific case.

  • Replacement, exchange, or refund decisions are made after item inspection.

b) Artist-Fulfilled Merchandise

  • Buyers must contact the artist directly using the provided contact details.

  • Return instructions and approvals are managed by the artist.

Soundfiti may assist with communication but does not guarantee outcomes.

 

4. REFUNDS

  • Approved refunds are issued to the original payment method.

  • Shipping fees are non-refundable unless the error was caused by Soundfiti or the artist.

  • Refund processing times depend on the payment provider.

 

5. DIGITAL PRODUCTS

  • Digital music and downloadable content are non-refundable once access is granted.

 

6. EVENT TICKETS

  • Event tickets are governed by the Event Terms.

  • Shipping & Returns do not apply to tickets unless physical tickets are issued.

 

7. CONSUMER RIGHTS (KENYA)

Nothing in this policy limits your rights under the Kenya Consumer Protection Act, 2012. Where applicable, statutory consumer rights will apply.

 

8. CONTACT

For shipping or return-related questions, contact:
Call : 0726 927 997

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