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Privacy Policy

Soundfiti respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you use Soundfiti.

This policy is issued in accordance with the Kenya Data Protection Act, 2019.

1. WHO WE ARE

Soundfiti is an online platform that enables artists to sell music, merchandise, and event tickets directly to fans through artist pages.

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Soundfiti acts as a platform and payment facilitator, not as the owner of artist content.

 

2. INFORMATION WE COLLECT

Because Soundfiti does not require user accounts, we only collect information that is necessary to process transactions and provide services.

 

2.1 Information You Provide

Fans

  • Name

  • Phone number

  • Email address

  • Delivery address (for merchandise)

  • Payment-related details (processed via third-party providers)

 

Artists

  • Name or stage name

  • Contact details

  • Payment and payout information

  • Content submitted for sale

 

2.2 Automatically Collected Information

We may collect limited technical data such as:

  • IP address

  • Device and browser type

  • Pages visited and transaction activity

This data helps us improve platform performance and security.

 

3. HOW WE USE YOUR INFORMATION

We use personal data to:

  • Process payments and deliver purchases

  • Facilitate payouts to artists

  • Communicate purchase confirmations and updates

  • Handle customer support and disputes

  • Improve platform functionality and security

  • Comply with legal and regulatory obligations in Kenya

We do not sell personal data.

 

4. PAYMENTS & THIRD-PARTY SERVICES

  • Payments are processed by licensed third-party payment providers.

  • Soundfiti does not store full card or mobile money details.

  • Third-party providers handle payment data according to their own privacy policies.

 

5. DATA SHARING

We may share information only when necessary:

  • With payment providers to complete transactions

  • With artists to fulfill merchandise orders or event tickets

  • With delivery partners for shipping purposes

  • When required by law or regulatory authorities

All shared data is limited to what is strictly necessary.

 

6. DATA STORAGE & SECURITY

  • Personal data is stored securely using appropriate technical and organizational safeguards.

  • Access to data is restricted to authorized personnel only.

  • We take reasonable steps to protect data from loss, misuse, or unauthorized access.

 

7. DATA RETENTION

  • Transaction-related data is retained only as long as required for business, legal, or tax purposes.

  • Data no longer required is securely deleted or anonymized.

 

8. YOUR RIGHTS UNDER KENYAN LAW

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data where legally permitted

  • Object to processing of your data

  • Be informed how your data is used

 

Requests can be made by contacting Soundfiti using the details below.

 

9. COOKIES

Soundfiti may use cookies or similar technologies to:

  • Improve website functionality

  • Understand usage patterns

You may disable cookies in your browser settings, though some features may not function properly.

 

10. CHILDREN’S PRIVACY

Soundfiti does not knowingly collect personal data from children under 18 without parental or guardian consent.

 

11. INTERNATIONAL DATA TRANSFERS

Where data is processed outside Kenya, Soundfiti ensures appropriate safeguards are in place as required by Kenyan data protection laws.

 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

 

13. CONTACT US

For privacy-related questions or requests, contact:

Call : 0726 927 997

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